Support
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LIZZIAN — SUPPORT for iOS APP
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Welcome to Lizzian Support.
This page is the central place to get help with any Lizzian app. If
you can't find your answer here, please email us — every message is
read and answered personally.
Contact: support@lizzian.com
Website: https://lizzian.com
Response time: We aim to reply within 1 to 2 business days.
For step-by-step instructions on how to use a specific app, please
open that app and tap Settings → Quick Start & Q&A. Each Lizzian app
ships with its own built-in user guide.
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HOW TO REACH US
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The fastest way to get help is by email. When you write to us,
please include:
1. The name of the app you are using
2. Your device model (for example, iPhone 15 Pro)
3. The version of iOS or iPadOS you are running
4. The version of the app (Settings → About → Version)
5. A short description of what happened
6. A screenshot, if possible
This information helps us understand the issue quickly and avoid
back-and-forth questions.
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PURCHASES, TRIALS, AND RESTORING
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How do trials work?
Most Lizzian apps offer a free trial when you first install
them. After the trial ends, a one-time purchase unlocks the
full app. We do not use subscriptions in our apps unless
clearly indicated.
How do I unlock the app on a new device?
In-app purchases are tied to your Apple ID, not to a specific
device. On any device signed in with the same Apple ID:
Open the app → Settings → Premium → Restore Purchase
You can also use the Restore button shown on the paywall.
Restore Purchase says "no purchase found." What now?
1. Confirm you are signed in with the same Apple ID that
originally purchased the app.
2. Open iOS Settings → [your name] → Media & Purchases to
verify the active account.
3. Make sure you have a stable internet connection and try
again.
4. If the problem continues, email us with your Apple ID
country/region and the approximate purchase date — we
can help confirm with Apple.
Can I get a refund?
In-app purchases are processed and refunded by Apple, not by
Lizzian. You can request a refund directly from Apple at:
https://reportaproblem.apple.com
We have no ability to issue refunds on Apple's behalf. If you
run into any difficulty, please contact us — we will do our
best to help you reach a satisfactory outcome.
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ICLOUD SYNC
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Lizzian apps that store data sync through your private iCloud
account using Apple's CloudKit. We never see or store your
content on our servers.
My data isn't appearing on my other device.
1. Confirm both devices are signed in to the same Apple ID.
2. Open iOS Settings → [your name] → iCloud → Apps Using
iCloud and make sure the app is turned on.
3. Confirm both devices have an active internet connection.
4. After the first edit, sync can take a few minutes.
5. If the issue persists, close the app fully and reopen it
on both devices.
How do I delete my synced data?
Open iOS Settings → [your name] → iCloud → Manage Account
Storage → [App Name] → Delete Data.
You can also remove the app from your device, which clears
the local copy. The iCloud copy is governed by Apple's
iCloud terms.
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NOTIFICATIONS
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Lizzian apps that send reminders use local notifications only —
nothing is sent through a remote server.
Notifications aren't appearing.
1. Open iOS Settings → Notifications → [App Name] and confirm
that notifications are allowed.
2. Inside the app, open Settings → Notifications and confirm
that the relevant switch is on.
3. If your reminder is for a scheduled event, make sure the
event has both a date and an alarm offset configured.
4. Local notifications require the app to remain installed on
the device that scheduled them.
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TROUBLESHOOTING
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The app crashed or behaves unexpectedly.
1. Force quit the app and reopen it (swipe up from the bottom
of the screen and swipe the app preview away).
2. Make sure you are running the latest version of the app
from the App Store.
3. Make sure your device is running a supported version of
iOS or iPadOS.
4. Restart your device.
5. If the problem continues, please email us with the details
listed in "How to reach us" above.
The app is slow.
Performance can be affected by very large amounts of data,
low device storage, or running iOS on an older device. If
performance feels off, please email us so we can investigate.
I deleted something by mistake.
Most Lizzian apps support a Recently Deleted or Deleted
section so you can restore items before permanently clearing
them. Open the relevant list (for example, Tasks or Logs)
and look at the bottom of the list for a "Deleted" group.
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PRIVACY
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Lizzian apps are built around a simple principle: your data
belongs to you.
- We do not collect, transmit, sell, or share your personal
data.
- We do not include analytics, tracking, or advertising
SDKs in our apps.
- We do not require you to create an account or sign in.
- Payments are processed by Apple — we never see your
payment details.
- All your content stays on your device and, optionally,
in your private iCloud account.
For full details, please see the privacy policy of the specific
app you are using. You can find it inside the app at
Settings → About → Privacy Policy, or on our website.
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FEEDBACK AND FEATURE REQUESTS
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We genuinely enjoy hearing how people use our apps. If you have
an idea, a frustration, or just want to say hello, send a note to
support@lizzian.com — every email is read.
We can't always implement every request, but your feedback shapes
what we work on next.
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ABOUT LIZZIAN
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Lizzian builds focused, privacy-respecting tools for everyday
life. We believe software should be calm, beautiful, and honest
about how it works.
Thank you for using our apps.
— The Lizzian team